SpeechMaster - Stock Trader

Consensus Software Awards

Brief product description:

SpeechMaster stock trader is a fully automatic speech recognition enabled stock quote and trading system. Originally developed for commonwealth Securities, Australia's leader discount stock trader, the system provides quotes, trading and other services over the telephone to ComSec's 300,000 customers. The system uses Syrinx's new core speaker independent continuous speech recognition technology combined with Syrinx's language processing software to provide a natural, yet highly robust, voice interface to ComSec stock trading services. Syrinx SpeechMatser - stock trader is a fully Australian developed software product incorporating Syrinx's Australian developed core speech and language technology. 

Innovation
Speech recognition and language processing are widely acknowledged as the next generation of interfaces to information services. The ability to communicate with computer services and applications user voice liberates information and with it the way information is used and perceived. SpeechMaster stock trader is the first of a new generation of voice user interface applications that allows Internet information to be delivered over the world's most ubiquidous communications device, the Telephone. 

Deployment of SpeechMaster stock trader into commercial application has involved may innovations. It involves not just development of advanced technologies for robust and reliable recognition of large vocabularies, but also the development of dialogues and applications that mimic the way human call centre agents provide the same service.

Performance
Syrinx was selected by ComSec for the supply of SpeechMaster stock trader speech recognition solution after they had sureyed all major vendors of speech recognition. The customer understood that complex technology was involved and successful deployment would require working closely with the technology developer and vendor. Thus, not only did the technology have to be world competitive, but that strong customer support was key to successful deployment of the software and to achieve the business benefits the end-user was after. Today, SpeechMaster stock trader handles 40% of ComSec calls, calls that would otherwise have to be handled by call centre agents. SpeechMaster stock trader sets new standards in call centre automations and sets the standard for telephone speech recognition services. 

potential
Speech and language technologies are widely acknowledged as being one of the major new technology markets in the world. By 2003 market researchers forecast a 3-5 Billion market for speech recognition.

Syrinx Speechmaster stock trader is an Australian developed technology at the forefront of this emerging market. SpeechMaster stock trader bring together not just the core software to deliver speech and language processing capabilities, but behind the scenes all the tools and services to adapt and optimise the core technology to meet customers unqiue application and language requirements. Be they banking clients in Australia, speaking Australian Englist or banking clients in Japan, Hongkong or Europe speaking their native languages, using the tools and services perfected in the ComSec delivery SpeechMaster stock trader can adapted and optimised to meet international customer requirements.

Other information the judges should know
Just telephone and try the system for yourself (see below).

Web-site: www.syrinx.com.au 
Alternate web-site: www.comsec.com.au 

Requested method of presentation 

Just dial 13 15 19 from any telephone and follow the voice prompts (Quote account no. "12345")

Return to Index of Entries 
Return to Voting Form 

Top of page