Gateway

Console Gateway 2003 is an integrated software solution that combines Property Management and Sales Management with Customer Relationship Management (CRM), mobile devices, websites and Outlook to form a total real estate system. Designed as a single system to run the entire real estate business it focuses on real estate professionals working more efficiently, achieving cost savings, growing their business and delivering a positive experience to customers every time. Gateway 2003 uses Microsoft SQL Server for performance, reliability and stability to deliver immediate access to information and provide a critical competitive advantage.

Combines residential, commercial and holiday property management with trust accounting, sales trust, inspections, maintenance, reporting, automatic receipt processing, database design, website uploads and Pocket PC synchronisation.

Manages the entire sales process from appraisal, listing, advertising campaigns, commissions, result tracking through to sales trust accounting. Assists the sales team to make informed decisions, manage opportunities, track customer relationships and increase sales.

Available across property management and sales to better market and build the business, CRM is based around a contact database with full action logging and includes calendar, tasks, email/mail merge, action tracking, contact categorisation, views and Outlook integration.

The Pocket PC version of Gateway 2003 synchronises inspections and maintenance to a Pocket PC, enabling them to be completed while out of the office. All information is transferred to the central database on synchronisation which eliminates the need to re-key data.

An integrated SMS feature that sends SMS messages to individuals or groups directly from Gateway 2003 and logs a history against each record.

With Gateway 2003 at its backend, OnlineAgent is a customer-facing portal with secure login giving the clients of real estate offices access to messages, financial statements, maintenance, inspections and other information about their property. This easy to use web solution built on .NET gives a real estate business content management on their website without requiring the skills of a web developer.

Product at a glance
Product type	Application
Target Industry Sectors	Real estate and accommodation
Fault tolerance	General consumer
Innovation indicators	All indicators flagged Business Advantage Breaking new ground Earth shrinking Expanding horizons New Business New Technology Quality of living Social change
Contact for more information	Jason Tait
Performance indicators	All indicators flagged Quality system Customer support Standards and codes compliance Fully supported product Professionally executed design Real world design Beta tested User benefits New benchmark
Contact for more information	Adam Stephensen
Potential indicators	All indicators flagged Wide agency support Structured for growth Global design Identified potential markets Award recognition Successful track record International collaborators
Contact for more information	Jason Tait

Those businesses who are early implementers of this technology gain a considerable competitive advantage through technology that enables them to deliver more personalised, quality service to customers as well as cost and time savings.

Gateway 2003 is the only enterprise real estate solution in Australia to offer client/server architecture and to integrate features and products into one solution instead of having many separate systems

Console drives the real estate software industry in Australia with a first to market attitude as evidenced by:

The customer portal with secure login makes it easy for Australian real estate businesses to manage properties held by international investors as their information is available live on the web. Built-in currency conversion features make pricing data relevant to overseas markets.

Previously real estate technology was separated into trust accounting and minimal property management with either manual or disjointed packages used for sales. Gateway 2003 has brought together both divisions of the business in one system that is easy to learn and use. The business owner has greater control of the information and is able to obtain an accurate overview of the businesses progress.

Console uses new technology such as .NET for the customer portal to optimise the customisation potential of the system.

The real estate team has been empowered to work together to grow the business and the Principal is able to gain a clearer view of goals and achieve set targets with Gateway 2003 providing an overview of the business.

Gateway 2003 is built on Microsoft SQL Server and is designed to scale from the smallest to largest enterprise whether at a single business location or across multiple offices via terminal server.

Console's Certified Partner Channel provides flexibility and support both during and after the sales process to regional, overseas and metropolitan customers. A special team of support and sales people are dedicated to ensuring the channel partners have the sales, technical skills and resources to provide the best service to our customers.

Console also provides fantastic support via the Customer Service Centre. The level of support provided to our customers through both our channel partners and service centres sets Console apart from its competitors as not just a provider of software but a provider of solutions.

Our application has been designed with much usability testing to make it as familiar and intuitive to customers as possible. When questions do arise there are many places that the customer can go to for help - context sensitive help in the application and web based knowledgebase offer extensive self help information. The Console Customer Support line is included Monday to Friday and regular training courses are available in our Brisbane, Sydney and Melbourne offices.

The basis of Gateway 2003 as a trust accounting application means it must strictly adhere to real estate legislation which in many cases varies between each state and country. We are always up to date with the latest changes in legislation and amendments to the act.

Existing systems have struggled to allow agents to reliably manage more than a few hundred properties in a single database. By using SQL server and client server architecture, Gateway 2003 avoids size/performance limitations that restrict other competing products, due to their old/proprietary database engines.

Console has more than 2,000 sites with in excess of 6,000 users with many referrals who are able to support the real world performance improvements they have achieved.

Due to the sensitive and critical nature of the data that Gateway 2003 handles and generates, an extensive beta program is implemented for each new version. Preferred clients are handpicked for testing before an extensive public beta is made available. The public Beta for Gateway 2003 had over 300 clients using the product in a production environment.

Gateway 2003 delivers the one system to run a real estate business with the integration of:

This integration is able to give our customers an edge in this very competitive market. By using automated features in Gateway 2003 (e.g. arrears mail/sms merging) many hours and dollars are saved, tasks that took days, now take only minutes.

Gateway 2003 is currently used in both New Zealand and Papua New Guinea. Currency and Tax settings have both been implemented to allow for an overseas export market. Talks have also been underway with some agents in the USA.

Console has three offices in Sydney, Melbourne and Brisbane with around 30 staff and a Certified Partner Channel of 24 members throughout the country. We have 12 years experience in real estate software and are the market leaders as a result of our product innovation. We have a focus to the future and have channel and support resources that are ready for further expansion both nationally and internationally.

An integrated real estate system with customer-portal has the potential of the choice of every real estate business in Australia and in markets such as the USA.

Console is Australia's leader in software for the real estate industry, delivering integrated solutions across sales and property management, customer relationship management, trust accounting, mobile devices and electronic commerce that connect real estate professionals with their customers. Over 6,000 users throughout Australia and New Zealand use Console products and services every day. Console's clients and partners include many of this country's highest profile offices with endorsements by franchise networks such as Stockdale and Leggo and Wilson Pride.

Console was founded in 1992 and was primarily focused on the property management segment of real estate until 2003. With the launch of the full suite of integrated products Console has moved in to a new category of software that puts it ahead of all market competitors.

Gateway Today is the screen where users begin their daily work. It is a web-based management system that replaces your diary, to-do list and address book. The days events are clearly listed on a single screen, separated into areas including task, arrears, pending payments, maintenance, inspections and vacancies.

Clicking an item launches the selected action which can be performed and completed interactively within Gateway Today.

Tenants, owners, calendars, contacts and other functions can be launched from the Gateway tool bar. The main contact screen enables you to search, track or filter records and each record contains detailed information about the individual.

Each sales property includes information tracking such as advertising and a history of every action undertaken with the individual. Images, floor plans and virtual tours can be stored against the record and uploaded to industry leading web sites via the WebLink wizard.

Gateway 2003 has a number of intuitive Wizards such as the Reconciliation Wizard that step you through normally complex processes.

Gateway 2003 TPMS is in the design stage and will incorporate the systems of an ideal real estate business as provided by McGrath Real Estate, Australia's leading real estate business. Gateway 2003 TPMS delivers a new step in the easy running and automation of real estate processes and will be launched to the Console Certified Partner channel on 9 March 2004.

Console has a large number of happy clients who are pleased to discuss any aspect of Gateway 2003:

Gateway 2003

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Jason Tait
CEO
astephensen@console.com.au

Console Australia Pty Ltd
Level 8, 1 Elizabeth Plaza
North Sydney NSW 2060

Phone: (02) 9900 9000