LinkOne

Judge's Citation

In a world where we are totally dependant on mechanical devices and technology to maintain and enhance our way of life, Mincom’s LinkOne product reduces the challenge of identifying parts or components of complex repairable equipment or fixed plant by providing graphical tools to those who maintain and repair them.

The judges were particularly impressed by the recent re-development of the product using the latest software development platforms and techniques to not only maintain backwards compatibility with its current significant global user base, but to take advantage of international opportunities in this growth area.

By providing Intranet and Internet access to graphical content which helps users find the right part, first time, every time at the click of a button, and the enhanced ability to integrate with inventory and ordering ERP systems, LinkOne has great potential in the international market.

Mincom LinkOne is software for creating and delivering graphical parts catalogues that help users to find the right part, first time, every time. Mincom LinkOne links graphics with parts lists and rich text to easily produce electronic catalogues and graphical maintenance manuals.

Mincom LinkOne’s publishing, distribution and viewing systems makes all forms of electronic parts and service information available at the touch of a key via the Internet, intranet, or CD. This includes:

Mincom LinkOne can regularly check for content updates over the Internet to maintain the latest information at all times.

Mincom LinkOne links graphics with up-to-date information, design changes, safety advice and warnings where necessary, within documentation.

Multi-national operation? No problems. Mincom LinkOne speaks your language ... English, Dutch, French, German, Italian, Japanese, Spanish and many others, and has partners worldwide who can provide local support.

Mincom LinkOne content is only produced once but can be utilised, either via the browser interface Mincom LinkOne WebView, or with the PC application Mincom LinkOne WinView, allowing maximum reuse of the published content.

Product at a glance
Product type	Application
Target Industry Sectors	Manufacturing Mining and resources Transportation Utilities Defence
Fault tolerance	General consumer use
Innovation indicators	Creating a business advantage Breaking new ground Earth shrinking potential Expanding user horizons New business/service delivery New technology Social change or empowerment of users
Contact for more information	Name
Performance indicators	Enthusiastic customer support Standards and codes compliance Exceptional product support Professionally executed code Proof of real world performance Successful beta testing
Contact for more information	Name
Potential indicators	Designed for international use Identified potential markets Success in home or export markets Working with international collaborators
Contact for more information	Name

Mincom LinkOne optimizes business processes that relate to maintenance of complex repairable equipment or fixed plant by reducing the challenge of identifying parts or components.

Using graphical content, LinkOne provides a visual confirmation that the correct component has been identified.

Using filters, LinkOne ensures that only relevant content is displayed. It is common for complex equipment to be supplied with documentation covering several models or variations. A filter allows content to be dynamically reduced to a specific variation, ensuring that only relevant information is presented.

Using LinkOne for MySAP, LinkOne content can be published automatically out of a SAP bill of materials structure, allowing parts and maintenance catalogs to be produced automatically by manufacturers running SAP.

Alcan Gove

“The visibility of equipment parts made possible by Mincom LinkOne has made it significantly easier for tradesmen to find and requisition the right replacement parts, as well as ensure that we are able to prevent duplication in stock. Mincom LinkOne is a superior solution to parts listing, yet it requires far less resources and effort in implementation and upkeep than conventional approaches.”

Doug Parrish, Site Manager, Alcan Gove

A key goal in using .NET was to produce an identical business logic tier behind different windows forms and ASP.NET presentation mechanisms. This ensures common behaviour between two very different deployment models.

The business logic tier, known is the LinkOne Document Object Model (LinkOne DOM) also provides a powerful object orientated programming API allowing sophisticated integration with external systems.

Mincom LinkOne was designed with international use in mind. The very nature of the product – allowing users to select the parts they need using pictures rather than text – lends itself to an international audience. Couple this with latest version support for Unicode within the browser and it is easy to see why we have been successful in markets such as Japan and Korea.

Mincom LinkOne is well suited to any complex, repairable equipment. Our existing customers have this common thread, but are from many industries. Mining is a very strong industry for Mincom as a company and LinkOne, but other industries where we have customer include Utilities, Transport, Agriculture, Aerospace, Medical Equipment and Defence.

With an existing customer base of over 200 original equipment manufacturers’ who publish and distribute LinkOne content around the world, LinkOne has already been very successful, with a passionate, referenceable customer base. The innovation in the LinkOne WebView product allows those customers to deploy their content to the internet, providing access to a 24/7 spare parts shop. Customers such as Volvo Penta of Sweden, Metso Minerals of Finland, Komatsu Australia and WE Energies of Wisconsin USA have all deployed the LinkOne WebView solution.

Our partnership with German software and consulting house “Wessendorf Software & Consulting” has resulted in an automated publishing system using the structures within the SAP R/3 Bill of Materials or Functional Location/Equipment Hierarchy structures. Using this system, either one of those SAP structures is automatically represented as a user friendly, graphical LinkOne catalogue. Any changes to the structure, such a part number changes, descriptions, even the hierarchy itself are automatically reflected in the LinkOne content.

Ross Furlonger

Operations Manager – Mincom LinkOne

ross.furlonger@mincom.com

(07) 3303 3366

Mincom Ltd

GPO Box 1397, Brisbane QLD 4001

www.mincom.com